AI Voice Agents That Handle Real Business Calls
Voice Logica is an enterprise voice AI platform for businesses. Its AI Voice Agents act as AI phone assistants, helping customers, booking appointments, making outbound calls and completing tasks through natural phone conversations in Greek and English, 24/7.
A Better Way to Handle Business Calls
Answer More Calls. Keep Business Moving.
-
Available 24/7
Handle calls during and outside business hours, keeping customer service available around the clock.
-
Scale with Demand
Handle more calls at once and reduce waiting times during busy periods.
-
Reduce Your Team’s Workload
Automate everyday requests so your team can focus on more complex conversations.
-
Deliver a Consistent Experience
Keep every conversation aligned with your business processes and brand voice.
Solutions
An AI Voice Agent for Every Business Workflow
From answering the first call to completing the customer’s request.
-
AI Receptionist
Answers calls, provides information, takes messages and routes callers to the right person or department.
-
AI Customer Service
Identifies customers, retrieves relevant information and resolves routine requests with personalised responses.
-
Appointments & Bookings
Schedules, confirms, reschedules or cancels appointments and automatically updates your calendar.
-
Outbound Calls
Makes calls for updates, reminders, follow-ups, surveys and planned campaigns.
-
Lead Qualification
Contacts new leads promptly, gathers relevant information and passes qualified opportunities to your sales team.
-
Automated Reminders
Calls customers about appointments, payments and renewals, and records their responses.
-
Order Management
Takes orders over the phone, checks relevant details and automatically updates your business systems.
Recognition and Key Milestones
-
BITE Awards 2026
Gold Award
Best AI Provider / Solution
-
BITE Awards 2026
Grand Award
Excellence in ICT Business Sector
-
AI & Data Awards 2026
Gold Award
Best in Telecommunications Solution
-
Greek AI Accelerator
Finalist
In the OpenAI & Endeavor program
How It Works
Understands. Responds. Takes Action.
Unlike a basic voice bot that follows predefined scripts, an AI Voice Agent follows the flow of the conversation, draws on your business knowledge and takes the appropriate action in real time.
-
Understands the Conversation
Recognizes intent, maintains context and responds naturally to interruptions or changes of topic.
-
Uses Your Business Data
Retrieves up-to-date information from your business content and connected systems.
-
Completes Tasks
Books appointments, checks orders, updates records, sends confirmations or transfers the call to a team member.
Voice AI Features
More Than a Voice on the Phone
Build an AI Voice Agent that knows your business, represents your brand and reliably handles everyday phone tasks.
Explore All Features-
Natural Conversations
Understands natural speech, context and interruptions, without rigid phone menus.
-
Personality & Behaviour
Speaks and acts according to your brand voice and business rules.
-
Business Knowledge
Uses files, FAQs, web pages and approved information sources.
-
Actions & Workflows
Turns conversations into bookings, updates and completed tasks.
-
Intelligent Call Transfers
Routes calls to the right team member with the available conversation context.
-
Analytics & Reporting
Provides call recordings, transcripts, summaries and insights.
Integrations
Connects to the Systems You Already Use
Voice Logica AI Voice Agents connect to your CRM, ERP, online store, calendars and custom applications. During each call, they can access the data and perform the actions you authorise.
HubSpot CRM · Soft1 ERP · Entersoft ONE · WooCommerce · Shopify · Google Calendar
MCP
Manage Your AI Voice Agent Through ChatGPT and Claude
Create and manage your AI Voice Agent directly from ChatGPT, Claude, Cursor or Perplexity through Voice Logica’s MCP connection.
Configure your agent, adjust its behaviour and update its call workflows through a simple conversation, without opening the Voice Logica platform.
The connection uses the Model Context Protocol (MCP), enabling compatible AI tools to interact with and manage your agent.
Measurable Results from Real Calls
-
Youbath
Youbath
-
Homepraktika
Homepraktika
-
Thiseas Technical Services
Thiseas Technical Services
Industries
Built Around the Way Your Industry Works
Designed for the real needs of your industry, with immediate value from day one.
-
Healthcare
Appointment scheduling, patient information and routine enquiries, handled with consistency and care.
-
Retail & E-commerce
Order tracking, product availability, returns and orders placed over the phone.
-
Hospitality & Tourism
Reservations, accommodation information and multilingual guest support.
-
Real Estate
Prompt lead follow-up, buyer and tenant requirements, and property viewing appointments.
-
Financial Services
Automated customer updates and enquiry handling within defined business processes.
-
Insurance
Policy information, request logging and guidance on the customer’s next steps.
Data Security
Enterprise Security for Every Conversation
Voice Logica supports enterprise deployments with ISO certifications, EU data hosting and storage, encryption and controlled access.
-
ISO/IEC 27001:2023
ISO 27001 addresses the systematic management of information security and the protection of information confidentiality, integrity and availability.
-
ISO/IEC 27701:2021
ISO 27701 extends the management framework to the protection and responsible handling of personal information.
-
EU Data Hosting & Storage
Data is hosted and retained within the European Union.
-
Controlled Access
Each user can access only the information and functions required for their responsibilities.
FAQs
Frequently Asked Questions About AI Voice Agents
What is an AI voice agent?
An AI voice agent is an AI-powered phone assistant that holds natural conversations, understands why someone is calling, uses business information and completes specific tasks. Businesses can use AI voice agents to handle both inbound and outbound calls.
What is voice AI?
Voice AI is technology that enables artificial intelligence systems to understand and generate spoken language. Voice Logica uses voice AI to power agents that answer questions and complete business tasks during phone calls.
How is an AI voice agent different from a traditional voice bot?
A traditional script-based voice bot typically follows predefined responses and fixed conversation paths. A Voice Logica AI Voice Agent can maintain context, adapt to the conversation, use business data and complete actions in connected systems.
Can AI voice agents handle both inbound and outbound calls?
Yes. They can answer inbound calls for customer service, reception and reservations, and make outbound calls for reminders, updates, surveys, appointment management and lead qualification.
How does an AI voice agent connect to our phone system?
An AI voice agent can integrate with a compatible existing business phone system and operate as an extension. This allows businesses to retain their phone infrastructure, with the configuration tailored to their call flows and technical requirements.
Can an AI voice agent access data from our CRM, ERP or online store?
Yes. Through pre-built integrations, APIs and custom connections, an AI voice agent can retrieve or update data during a conversation, subject to the permissions you grant.
What happens when a caller needs a human?
The AI voice agent can identify situations that require human assistance and transfer the call to the appropriate person or department, passing along the available conversation context.
How does Voice Logica protect call data?
Voice Logica applies controlled data access and security and privacy processes supported by its ISO/IEC 27001:2023 and ISO/IEC 27701:2021 certifications. Data is hosted and stored within the European Union.
How quickly can an AI voice agent go live?
Deployment time depends on the use case, integrations and call workflows required. Following an initial assessment, the Voice Logica team configures, connects and tests the agent before it goes live.